Ndi ima pamzere pakompyuta Kodi

Pamene mpikisano mu madera osiyana malonda ayamba aukali, vuto cha kuchuluka kukhulupirika kasitomala kukukhala zoyambirira za kasamalidwe ka kampani kapena bungwe. Zikamera wa queues ndi zinthu omangika kudikira zoipa bwanji fanizo la kampaniyo, ndipo pamapeto pake kuyambitsa makasitomala kusintha kwa mpikisano.

Pakompyuta ima pamzere Management System (LMS) amalola kuti bungwe thupi chachikulu kulenga zinthu yabwino kuyembekezera makasitomala, motero patsogolo khalidwe la utumiki ndi mlendo kukhulupirika.

Yamakono pakompyuta amapereka mphamvu zokwanira kuchita palibe ntchito zochepa zofunika kwa gulu la ntchito akumidzi maukonde nthambi ndi kuyankha zochitika mu ofesi akutali pompopompo, ndipo mulinso chida misonkhano mapulani ndi makasitomala amene analembetsa kukhala mkulu Intaneti kapena pogwiritsa kudziletsa utumiki osachiritsika.

Tili tione zinthu zonse izi monga chitsanzo cha njira Integrated French kampani ESII eSirius.

Management wa maukonde nthambi

Ntchito luso mtambo ofotokoza, kumene zinthu zonse za phwando makasitomala zenizeni nthawi umaperekedwa dongosolo chapakati Seva amalola woyang'anira kapena Mkulu wa kampani kuti azilamulira katundu chipinda, malingana ndi nthawi, mwamsanga kusintha njira phwando poyankha amakumana ndi mavuto, ndiponso kuwayang'anira khalidwe la ndodo.

Information za chikuonetseratu kasitomala anthu kwenikweni mwachikulu zambiri amayang'anitsitsa woyang'anira ndodo munda wa kampani, komanso kuunikira mphamvu ya filiala- Mwachitsanzo, poyerekezera ndi chiwerengero cha alendo ndi kuchuluka kwa kugula kapena ndalama ku nthambi.

Ziwerengero anasonkhana m'nthawi ya ntchito kudzakuthandizani konza maukonde nthambi zochokera yeniyeni wakewo ziwerengero dipatimenti osati chifukwa cha mfundo ndi mfundo ambiri.

misonkhano ndandanda ndi makasitomala

Akukonzekera misonkhano ndi klientami- Mbali ina zothandiza kuti amalola kupulumutsa wanu nthawi mlendo anapidziwadi chimodzimodzi kuti nditero pa nthawi yoikidwiratu ndipo sadzalola kudikira mu mzere kwa nthawi yaitali.

Mfundo ntchito ya kuikidwa amenewa:

• kasitomala amasankha tsiku yabwino ndi nthawi ntchito mawonekedwe adalipo pa tsamba Web, pa osachiritsika kudziletsa utumiki kapena kuitana woyendetsa.
• pambuyo chizindikiritso cha kasitomala (chophweka njira ntchito nambala ya foni), dongosolo amapereka chiwerengero lapadera kasitomala analemba kapena akulandira SMS
• pamene kukabwera mu nthambi, iye amayendetsa chiwerengero kudzimvera utumiki osachiritsika kapena anakauza phwando, ndiyeno akudutsa kwa ogwira zofunika
• ngati kasitomala samabwera, dongosolo basi amapha tikiti wake

Chotero mapulani amalanga ndi ntchito ya kampani, zimathandiza gulu zosavuta ntchito zawo. bwana likupezeka wantchito ndandanda view kuti lilili kuti konza yake kapena kufika kasitomala kwa utumiki anakhumba kapena wantchito zochepa wotanganidwa.

Theka zaka zambiri ntchito zamagetsi ima pamzere kasamalidwe ku Ulaya anasonyeza mphamvu ya njira imeneyi mu gulu la otaya makasitomala. Mu msika CIS, panthawi imeneyi ochepa zikukangalika osauka mabungwe segmenty- banki, mabungwe ndi mankhwala. Ku Ulaya, pamzera pakompyuta pafupifupi paliponse pamene pali mtsinje zonse anthu maofesi, ndege, malo utumiki, mayendedwe ndi mmene kukumana makampani, makampani kutumiza mauthenga ndi ntchito mafoni maukonde ndi unyolo golosale.