Gwiritsani ntchito hotelo ndi hotelo: zinthu, ntchito ndi ndondomeko

Lero, bizinesi ya hotelo ikukula osati kunja kokha, komanso kudziko lakwanu. Chifukwa cha ichi, zidzakhala zomveka kuganizira izi ngati malo ogwira ntchito. Kodi malo ali otani? Ndi udindo wanji kuntchito ku hotela? Ndipo kodi iwo amatenga komweko nkomwe?

Kodi ndani akufunika ku hotelo?

Hotelo iliyonse imakhala yosiyana ndi njira yake, choncho ndizovuta kulankhula za iwo mowirikiza. Panthawi imodzimodziyo, maonekedwe awo amadziwonetsera osati mkati kapena mu kukongola kwa zipinda, komanso ndi mtundu wanji wa antchito kumeneko. Mwachitsanzo, ngati hotelo yaing'ono ikhoza kuchita ndi woyang'anira ndi oyeretsa awiri, ndiye ogwira ntchito ku hotelo ya nyenyezi zisanu akhoza kukhala ndi akatswiri 50.

Komabe, ngakhale kuti pali malo osiyanasiyana, pakati pawo pali zomwe zikufunikira kwambiri.

Hotel Administrator

Woyang'anira ndi munthu woyamba pambuyo pa manewa kapena mtsogoleri wamkulu. Lili ndi udindo pa pafupifupi chirichonse mu hotelo: kukonzekera kwa makasitomala mu manambala, bungwe la ndondomeko ya ntchito, kugula zida zofunika, kuthetsa mikangano ndi zina zotero. Kunena zoona, ntchitoyi ndi yovuta kwambiri ku hotelo, choncho ndipamwamba kwambiri.

Vuto lalikulu ndikuti kupeza ntchito monga woyang'anira ndikovuta. Makamaka pankhani yamahotela akuluakulu kapena mahotela. Otsogolera amadziwa kuti wogwira ntchito mophunzitsidwa akhoza kuthyola nthawi iliyonse, zomwe zingasokoneze mbiri yawo. Kotero, iwo amasankha kusankha okha akatswiri omwe ali ndi zochitika mu bizinesi ya hotelo monga woyang'anira.

Kuwonjezera apo, mtundu uwu wa antchito uyenera kukhala ndi makhalidwe awa:

• Kulankhulana, monga kugwira ntchito mu hotela kumalumikizana kosalekeza ndi makasitomala.
• Maluso a bungwe, chifukwa ntchito zambiri za wotsogoleredwa zimagwirizana ndi kukhazikitsa ndi kusintha ntchito kwa ogwira ntchito.
• Witty - popanda kwina paliponse, popeza zinthu zomwe sizinayambe zidzachitika nthawi zonse.

Nthawi zina eni ake amapanga zofuna zina kwa oyenerera pa ntchito yoyang'anira. Mwachitsanzo, iwo angagwire anthu okhawo omwe ali ndi maphunziro apamwamba kapena masewero owonetsera awo omwe ali ndi mawu omveka bwino.

Kulandira

Ambiri a hotelo ali ndi phwando pakhomo - malo osiyana omwe akufuna kukakumana ndi alendo. Ndi apa kuti makasitomala ayambe kutembenukira ku chipinda chipinda kapena kupeza zofunikira zokhudzana ndi misonkhano ya bungwe ili.

Kawirikawiri m'magulu ang'onoang'ono omwe amalandira phwando akukhala mtsogoleri. Koma malo ogulitsira mtengo, m'malo mwake, amakonda kukonzekera ogwira ntchito payekha. Izi ndi chifukwa chakuti phwando lawo limadutsa mwa iwo okha alendo ambiri, zomwe zimatsimikizira kuti ndalama zina zowonjezera.

Kugwira ntchito ku hotelo pa phwando sikutanthauza maphunziro apamwamba. Komabe, pofuna kuthetsa malowa, muyenera kukwaniritsa zofunikira izi:

• Khalani ndi diction lapamwamba kwambiri.
• Khalani ndi maonekedwe abwino.
• Dziwani Chingerezi pazomwe akukambirana (izi ndi chifukwa chakuti alendo ena ku hotelo akhoza kukhala alendo).

Mtchito wogwira ntchito ku hotelo

Muhotelo iliyonse muli amasiye. Pambuyo pake, antchito awa ali ndi udindo wa ukhondo wa zipinda, komanso zomwe akwaniritsa. Komabe, ziyenera kumveka kuti udindo wa mzimayi umapitirira kuposa oyeretsa okha.

Makamaka ntchito izi zikugwera pamapewa ake:

• Kusunga ndondomeko mu chipinda: kuyeretsa konyowa, kufukuta, kuchotsa malingaliro a bedi, kusinthanitsa kosambira ndi zina zotero.
• Kufufuza zinthu zakuthupi. Mtsikanayo akuyenera kuyendera zipangizo zonse ndi chipinda kuti athe kutsimikizira kuti ali okhulupirika. Zomwezo zikugwiranso ntchito pa zipangizo zamagetsi, kuyala, kutsekedwa ndi zina zotero.
• Kulamulira ndalama zina zothandizira. Mwachitsanzo, ngati mlendo samakhala opanda zakumwa, ayenera kuyang'ana mini bar tsiku ndi tsiku.

Ndipo uwu ndi mndandanda wochepa chabe wa ntchito zomwe zimadza ndi ntchito ku hotelo (hotelo). Tiyenera kukumbukira kuti oyang'anira mabungwe amenewa akhoza kukhazikitsa ntchito zawo. Tiyeni tivomere, nyumba zina zapamwamba zimapereka chithandizo pa kutsuka ndi kuika zinthu. Pachifukwa ichi, atsikanawo m'mawa uliwonse amapita ku zipinda, kusonkhanitsa zovala zotsalira, ndipo madzulo, pambuyo pa kuyeretsa kwathunthu, kubwereranso.

Mlonda

Hotelo iliyonse yodzilemekeza ikhale ndi antchito ake ambiri omwe amayenda pakhomo. Antchito awa makamaka ali ndi udindo wokambirana ndi makasitomala pakhomo la nyumbayi. Ayenera kulankhulana ndi alendo komanso kuwatsegulira mwaulemu chitseko. Ngati ndi kotheka, akuyeneranso kuyankha mafunso onse omwe amachoka kapena kufotokoza njira yopitira ku phwando.

Kuwonjezera apo, kugwira ntchito ku hotelo kungakhale wotsegula pakhomo pa ntchito zotsatirazi:

• Kuthandiza alendo akutsitsa ndi kutsegula katundu.
• Akuyitana tekesi.
• Kupereka zokhudzana ndi zokopa, malo oyenda, kugula ndi zina zotero.
• Thandizo ndi malo osungirako magalimoto (mu hotela zamtengo wapatali pali gulu lapadera la antchito pa izi).
• Kulandila makalata, mayitanidwe ndi zikalata za alendo.

Ndiyani winanso amene akusowa hotelo?

Ntchito pa hoteloyi ili ndi zambiri. Choncho, kuwonjezera pazithunzi zonse zapamwambazi, palinso zina, zomwe sizidziwika bwino. Tiyeni tipite mwa iwo mwamsanga:

1. Zophika. Ambiri ma hotela amapereka makasitomala awo mwayi woti azidzimangiriza okha m'makoma a kukhazikitsidwa kwawo. Zakudya pano zikhoza kukhala zosavuta monga omelet, oatmeal ndi wakuda khofi), ndi zakudya zoyengedwa (French, Italian, Oriental). Komabe, njira iliyonse yomwe mungasankhe ikuphatikiza kukhala wophika wanu ndi othandizira ake.
2. Otsuka wouma. Malo okongola amakonda kugwiritsa ntchito zovala zawo, chifukwa kusunga ndalamazo kuli zotsika mtengo kuposa kugwiritsa ntchito ma makampani ena.
3. Otsogolera. Iwo amafunikira zonse kuti akwaniritse ntchito zowonongeka za hotelo (kulandira nsalu, chakudya, mankhwala apanyumba), ndi kuthandiza alendo (kutulutsa zinthu kuchipinda).
4. Economists. Hotelo yotchuka kwambiri, ndi yopindula kwambiri. Chifukwa chake, kasamalidwe kawirikawiri amatenga dipatimenti yonse ya zachuma: Atsogoleri a HR, akatswiri amalonda, akatswiri a PR, olemba ndalama ndi zina zotero.
5. Othandizira othandizira. Kuti apite patsogolo kwa mpikisano wawo, mahotela nthawi zambiri amapereka zina zowonjezera muzinthu zawo. Choncho, tisadabwe kuti ena mwa iwo amapanga masewera, ophunzitsira thupi, otsogolera, omasulira ndi zina zotero.

Mbali za ntchito mu bizinesi ya hotelo

Chofunika kwambiri pa ntchitoyi ndi chakuti wogwira ntchito aliyense ali ndi udindo payekha, koma kwa gulu lonselo. Ndipotu, zolakwitsa zilizonse zimayika malo amdima pa mbiri ya bungwe, potero zimayika mwachangu kwa antchito ake onse.

Kuwonjezera pamenepo, muzigwira ntchito ku hotela ku Moscow, monga, mu mzinda wina uliwonse waukulu, ukufuna kuti mukhale oyenerera. Izi zimachitika chifukwa cha mpikisano wamkhanza, zomwe zimapangitsa kukhala ndi mabungwe okhawo, omwe antchito awo amachita ntchito zisanu kuphatikizapo.

Gwiritsani ntchito hotelo: ndemanga ndi ndondomeko

Kawirikawiri, zimadalira malo enieni a ntchito. Mwachitsanzo, m'magulu ena ogwira ntchito kuntchito amakhala okhutira ndi zomwe zimagwira ntchito komanso malipiro, mwa ena, mosiyana, palibe amene amakhala nthawi yaitali. Chifukwa chake anthu odziwa bwino amalangiza kuti aphunzire mosamalitsa malo a ntchito yamtsogolo, asanapite kukafunsidwa. Mwachitsanzo, mungapeze ndemanga za antchito omwe agwira kale ntchito, pa intaneti ndikuwunika. Koma, ndithudi, ngati tikukamba za hotelo yamtengo wapatali, nthawi zambiri amavomereza za malo amenewa nthawi zambiri.

Mfundo ina yofunikira ndi kudziwa Chingerezi. Olemba ntchito ambiri akuwonetsa mfundoyi pamene akulemba. Choncho, ngati mukufuna kupeza ntchito ku hotelo yabwino, ndiye kuti muyambe kuphunzira chinenero china musanafike.