Business, Zokambirana
"Cold" zogulitsa - ichi ndi chiyani? Njira ndi luso "ozizira" malonda
Kwa gulu lirilonse nthawi apakhungu nkhani ya kupeza makasitomala atsopano, amene amagwirizana ndi ntchito pa msika "ozizira". The "ozizira" zogulitsa zosiyana "ofunda"? Monga mlendo amakayikira munthu kuti "otentha" kasitomala?
The "ozizira" zogulitsa zosiyana "otentha"?
Kukambirana ndi makasitomala, popanda intermediaries otchedwa malonda mwachindunji. "Hot" ndi "ozizira" amagulitsidwa pa misika osiyana. "Hot" msika - ndi zonse makasitomala, ogula, kuti ndi chandamale omvera.
Kwa gulu lirilonse nthawi apakhungu nkhani ya kupeza makasitomala atsopano, amene amagwirizana ndi ntchito pa msika "ozizira". Monga ulamuliro, ndi "ozizira" zogulitsa - ichi ndi ulendo malonda, telefoni, ndipo msonkhano kuvomerezedwa ndi kasitomala kuthekera, mankhwala ulaliki.
"Cold" mafoni - telefoni, chifukwa cha amene ayenera kukhala ndi maganizo abwino, pangano la msonkhano kapena wa ndikupeleka.
Kulunjika ntchito pa msika "ozizira"
Ntchito pa msika "ozizira", ali ubwino wake ndi kuipa.
lothandiza | zoyipa |
ntchito imayenera akupanga kuwonjezeka yokulirapo mu malonda buku ndi kutukula mpikisano wa kampani, mankhwala, utumiki. | Mavenda amene sanaphunzire ntchito luso "ozizira" ndi malonda mafoni, kulandira zambiri zophukiranso ndi kutaya changu chawo. |
"Cold" zogulitsa - ichi ndi chiwerengero malire makasitomala odalirika. | Ntchito maola Luso Pankhaniyi zimatenga nthawi. |
ndalama zochepa ndalama ndi ndalama m'munsi malonda. |
dipatimenti aliyense wa "ozizira" malonda kufunika luso kumathandiza kuti ntchito bwino ndi makasitomala.
10 malamulo bwino malonda "ozizira"
"Cold" malonda - ndi malangizo kuchokera mabuku ndi nkhani za malonda a olemba angapo odziwika bwino.
- Isanafike nkhani kusiya maganizo ndi kumasuka. Wopambana wamalonda - ndi amphamvu ndi olimba mtima munthu.
- A maganizo abwino. Self-chilimbikitso.
- Tikadziwa bwino mankhwala kuti adzagulitsa.
- Pangani malo omasuka kasitomala, chifukwa chomvera chisoni anzawo. "Mbedza" wa wogula, monga chidwi, koma osati "ndayesetsa kudzaza" katundu.
- zinachitikira Makasitomala. chilankhulo chanji, ndi zimene intonation wanenazi? Mukhoza kugwiritsa ntchito mawu ofanana, kamvekedwe ka mawu, kalembedwe wa kulankhula.
- Kupanga chidwi nokha, mankhwala chanu, utumiki, kampani mothandizidwa ndi atolankhani ndi mbali pa misonkhano kasitomala, maonekedwe, fairs, zisudzo ndi zochitika zina. Kupanga mailings, timapepala ta ndi mfundo zothandiza makasitomala odalirika.
- Kukonza lapansi "ozizira" kuyitana kwa makonzedwe a misonkhano.
- Zonse ndi tsiku kusinthidwa Nawonso achichepere makasitomala atsopano.
- Kumbukirani kuti "ayi" chikutikumbutsa wamaliseche. Pofuna kuona ndi m'thumba, tiyenera kukhala okonzeka kumva zambiri zolephera.
- Onetsetsani kuti akonze pamaso mafoni ndi misonkhano pogwiritsa ntchito nkhani za malonda "ozizira".
Luso kuchita zolephera
zokambirana Business pa msika "ozizira" nthawi zonse kugwirizana ndi mfundo ndi zifukwa kwa ogula angathe. Yankho olakwika akhoza kuonedweratu ndi ntchito monga fulcrum kwa akusandutsa zokambirana kumbuyo pamzere olondola. Kulephera woyamba nthawi anati ngati munthu mwa njira zinayi.
fomu kukanidwa | An anachita labwino la bwana (Zotsatira wolakalakika - mkumano) |
| Nkokoma kuti inu kale mankhwala. Oimira mabungwe ambiri (mndandanda) ananena chinthu chomwecho, sanayambebe yodziwa mankhwala athu (utumiki), makamaka ... (chidwi mbali yapadera mankhwala). Iwo sadazindikira kuti utumiki wathu amathandiza ... Tiyenera kukumana. Mudzakhala omasuka chilengedwe maola atatu? |
| Ambiri mukanatani njira yomweyo pamene ife anawayandikira kwa nthawi yoyamba. Koma kenako nawo mwayi kumvetsa zimene ubwino angakapeze mothandizidwa ndi maganizo athu (kuphatikizapo mawu chitsanzo cha bungwe limene inu anathandizana). |
| Ine ndinapita (kuitana) kwa inu nthawi yokumana. |
| Mwina bwino chabe kukumana ndi nkhani. Kodi inu omasuka mu malo maola atatu? |
zinsinsi zonse za malonda "ozizira" ndi kuchepetsedwa malamulo zofunika, molimba titembenukira kwa chinacho ndi dzina ndinena chowonadi, kulimbikitsa, kupewa njira inayake mawu. "Cold" zogulitsa - ichi ndi chifukwa cha kukambirana amoyo, osati zopanda mawu kuwombola. Kulephera chiweruzo, koma mwayi "kutsegula chitseko bwino."
Sayansi ya malonda "ozizira"
ndondomeko malonda akhoza kugawidwa mu magawo anayi. Ntchito yaikulu iliyonse siteji - kupereka sitepe yotsatira ndi imathandizira zogulitsa.
| Olemetsa kukambirana. Popanda akufika chidwi chabe ubwenzi ndi kasitomala munthu. Kugawana mankhwala yosavuta kwenikweni. |
| Pamafunika 80% ya nthawi ndi khama la malonda ndondomeko lonse. Kodi kudziwa kudzathandiza kuti ulaliki ndi kupanga zinthu? Mfundozi si pa zosowa ndi pa zochitika mnzake. Kuti mupeze izo, tiyenera kufunsa mafunso abwino ndiponso kugwiritsa ntchito "ozizira" aubusa. Chifukwa, pali yankho ku funso la mmene mankhwala makamaka (utumiki) zingathandize kasitomala kuchita zimene akufuna. |
| Kupanga ulaliki - zotsatira za ndondomeko m'mbuyomu. cholinga chake si kusonyeza katundu, ndi kuuza ogula la chowaloleza wasankha ake ndi kunena zambiri. |
| The kwanzeru za nkhaniyo. Mwachitsanzo, kuitana kwa makasitomala: "Kodi mukuganiza za izi?" "Kodi inu mukuganiza bwanji?" |
The njira ya malonda "ozizira" imayenda, ngati anasonkhana mfundo zokwanira kuti nkhani m'kalasimo.
Mfundo za nkhaniyo
Mfundo mu njira ya ulaliki ayenera anagonjera mu dongosolo yeniyeni. Choyamba m'pofunika kulankhula za mphamvu ya mankhwala. 2-3 mkangano oyamba ayenera bwanji mumtima ndi maganizo a interlocutor lapansi. Pakati pa kasitomala kulabadira kwa 1-2 katundu yosavuta katundu, monga phindu. Kumapeto kwa atatu kutsogolera mkangano wamphamvu kwambiri kulungamitsa kugula.
7 zinsinsi za wogwira kuyitana "ozizira"
"Cold" zogulitsa - ichi ndi chifukwa zachilengedwe a unyolo: Up - msonkhano - ulaliki. Itanani mlendo mkumano si zovuta monga Zikuoneka ngati kusewera ndi malamulo.
- The nkhani foni bwino anachita, osati slouched atakhala pa tebulo ndipo ataimirira, ngati mau lidzalira moyo. mkulu chopondapo komanso abwino.
- Voice adzakhala anazindikira zosangalatsa kwambiri pamene minofu ali omasuka. Kumwetulira! Mukhoza kubwereza, pamaso kuika galasi kuona kumwetulira kwanu.
- Aliyense amene amaphunzitsa kwambiri akumangidwa bwino. Kukambirana ndi makasitomala Mungathe kubwereza kunyumba ndi munthu wina. Maphunziro zimathandiza kukumbukira zilembo za "ozizira" malonda, mayankho a mafunso zotheka ndi ntchito zida.
- Lembani zokambirana zawo pa tepi. Pokhapokha akumvetsera kukambiranako kuchokera kunja, mungathe kumva zolakwa zanu. Analysis kujambula timapitiriza mphamvu ya mafoni ndi 40%.
- Mwambo ndi nthawi. nkhani lapansi ndi kasitomala munthu amene adzasungidwe mu mphindi ziwiri kapena zitatu. Mwachitsanzo, 10-15 "ozizira" ayitana tsiku pa nthawi yomweyo kwa mphindi 30.
- Zambiri tebulo "Kuitana mlandu" kudzatithandiza kuti asa- mphamvu ya ntchito. Bweretsani tebulo ayenera osati chiwerengero anaimba, ndipo chiwerengero cha kuyitana kuti atafika pa mapeto, kuikidwa ndi khalidwe la misonkhano.
- Mnzake osati pakamwa. Malinga ndi kafukufuku, 99% ya atsopano, kuyambitsa kapena kufunsa funso, simungathe kaye kudikira kuti ayankhe. Imani amathandiza interlocutor kusinthana kwa naye.
Psychology monga chinsinsi malonda
Kupanga malonda bwino kungathandize ntchito za kuwerenga maganizo.
- Nkhope akuti akhoza kukuuzani zambiri za maganizo ndi malingaliro a interlocutor lapansi.
- Kumwetulira ndi kupanga diso kukhudzana - makasitomala kukhulupirirana.
- mafunso ambiri lotseguka kuti asunge kukambirana ndiponso kudziwitsana kusonkhana: "Kodi mukuganiza za mankhwala?", "Kodi muli mfundo iliyonse?".
- Ulaliki zolondola zambiri. Choyamba, fano zabwino mankhwala, fano yowala. Chachiwiri, zipangizo malonda. Kachitatu, mtengo, ngati panali chidwi ndi anzanu anakhazikitsa.
Kodi kukonzekera maphunziro malonda?
njira yogwira maphunziro mulandire nzeru, luso osauka ndi kulimbikitsa maluso trainings amatchedwa. Sales Training pa kuyitana "ozizira" limakupatsani ntchito zovuta za zokambirana. Patsogolo maphunziro, ophunzira kuti auze chiphunzitso cha kukambirana chofunika kuthamanga ntchito.
mutu | Zamkatimu zokambirana |
Zigawo za msika wathu | Anagaŵanika magulu a ogula angathe. Pakuti aliyense zopanga mtsutso waukulu kugula. |
Ulaliki wa katundu | Cholinga - kuti chidwi interlocutor. Kuti abwere ndi mawu chifungulo cha ubwino wa mankhwala Mabaibulo atatu. |
Wopambana nkhani foni | Mverani chojambulira wa zokambirana telefoni, n'kutiuza ntchito mafunso wapadera. |
Kudziwa cholinga (kusankha) amalankhula pafoni ndi mlembi, bwana atavala malonda, mutu wa dipatimenti. | |
mitundu Kukonzekera (matebulo) alowe mfundo tinasonkhanitsa pa kukambirana ndi. | |
Ntchito awiriawiri. Kukambirana ndi bwana, mutu dipatimenti ndi wotsogolera. Cholinga - nthawi yokumana. | |
Kodi yolambalalitsira "Cerberus"? | Sankhani machenjerero wako ndipo mubwere ndi m'mawu circumvent mlembi okhwima. |
ankakana | Kumbukirani mayankho ambiri amanena potsutsa ndi ntchito awiriawiri.
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Kafukufuku akusonyeza kuti pafupifupi 90% ya nkhani analandira ndi maphunziro, misonkhano, anaiwala mwezi. The trainings ndi wofunika kukachitika kuti oyang'anira ogulitsa imaphunzitsa zonse akubwereza ndi kukonzanso chidziwitso apindulira pa maphunziro.
Pomaliza
zinsinsi zonse za malonda "ozizira" ndi zonse ntchito pa yekha. Iye analowa m'malo amene amatha kudziletsa chilimbikitso. Chikhulupiriro ndi chikondi chifukwa cha ntchito yawo ndi kuthandiza kuthetsa mavuto alionse zovuta!
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